How do Agents Feel about the ACA?

It may not surprise you to learn that agents, on the whole, did not have a favorable view of the ACA (aka Obamacare) -- but the reasons may surprise you.  A recent study of 1,028 brokers was published in both California Broker magazine (March 2015) and Employee Benefit Adviser (March 2015).

We learn that the reasons have more to do with providing optimal customer service over commission decreases.  While commissions are important to covering overhead and additional time now required as a result of the ACA, the top concerns for agents were rate increases for their clients, along with the increased complexity involved with all the new rules and regulations.

As explained in California Broker"The most common complaint is that insurance premiums have increased significantly for their group clients.  Many brokers are concerned that health insurance products now come with higher deductibles and narrower networks.  Brokers are under increasing pressure to guide clients through a complex regulatory environment.  Medical loss ratio (MLR) limits and other factors have reduced broker commissions while their workload has grown."

You can read more about the study here:

In related news, many agents/brokers are still waiting to get paid for enrollments: